Inbound
You can always be reached with us
Business to Business (B2B) and Business to Private (B2C)
Whether hotline, first-level support or your external secretariat. All calls are answered with your company name.
Secretariat / external telephone switchboard
We answer the calls based on your requirements and immediately send incoming messages, orders, appointment requests to the responsible persons in your company or record them in your internal customer relationship management, “CRM” for short. Even with short-term absences, you can redirect your switchboard to us at any time with a touch of a button.
Outbound
With us, we always reach your customers
Direct sales of products
We are specialized in services related to outbound telemarketing projects. In active telephone contact wiyour addresses at the same time.
Appointments / field service coordination
Whether in the private or business sector – we support your sales organization with market development campaigns. From refining your addresses to a precise determination of your requirements, through to establishing appointments for your field service, we take over the systematic telephone contact – so that the value of your customers is sustainably enhanced.
Customer surveys / satisfaction analyses
Win-back promotions, surveys and satisfaction analyses position your business activities and increase customer satisfaction. Our strength lies in recruiting lost or dissatisfied customers back to your company and convincing them of your products and services. We will win back your customers even in the case of contract termination.
Online Services
Stay connected on the digital channels.
Online-Services
Do you want to give your customers more options to contact you? Be it on Facebook, via chat on your website or any other online channel. Swiss Premium can offer you a solution here, even if you require a 24/7, 365 days a year service.
Secretariat
We manage your telephone switchboard and answer all calls on your behalf. Serial letters, dispatch of mailings by post, designing and developing your brochure or respective product flyer. We can do all this for you! We have the professionals for this and you can also save time and money.
Service/Hotline
You can sleep easier with us. Let us take over the night shift
Do you have a service organisation? We coordinate the appropriate measures outside the normal office hours. Our on-call and dispatch centre guarantees your customers a 24 hours service, 365 days a year. Accessibility in the event of error notifications is likewise ensured. Our qualified telephone dispatchers always give precise information to callers. We create the deployment disposition with your help. We coordinate the on-call deployment, monitor the responses from the service technicians and take on the necessary multiple alarm triggering in case of emergency.
